The service will cover the following:
- Deep clean of entire unit
- Fibre guides
- LEDs
- Fusion arc check
- Camera clean
- Splicer fibre clamps
- Electrode replacement
- Cleaver deep clean
- Cleaver fibre clamp pad
- Software update as appropriate
- Machine functionality check, focus errors, motor errors, heat shrink oven check
Service will be completed within 5 days after receipt and returned to customer advised delivery address.
Any parts found to be broken due to misuse will be highlighted to the customer. If required, we will arrange for a quote to be issued for replacement and arrange with Sumitomo.
Should the splicer prove to have a fault and need to be returned to Sumitomo for assessment, we will contact the customer for their written acceptance. Following assessment, there may be a requirement for additional charges and a PO will be requested to carry out the work.
A revised expected return date for the splicer would also be quoted at this time.
Phone support will be available to help identify issues that may occur on site.
Servicing doesn't cover wear & tear e.g. to decals, replacement carry straps, carry case etc. A condition report will be provided along with a list of anything that should be considered replacing.
Additional Information
| Product Code: | SERVICE-SUM-STANDARD |
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